Retention becomes a system
Detect risk early. Act with precision.
Nimbus helps Success teams turn scattered signals into proactive workflows - so renewals are predictable, escalations are faster, and customer feedback flows back into Product and GTM.
How Customer Success Uses Nimbus
Retention becomes a workflow
Detect risk early, route escalations with context, and keep feedback flowing into the org.
Proactive churn detection
Combine usage, sentiment, and account context into early-warning signals with clear root causes.
Retention Analytics
Detect risk early, prioritize accounts, and prove follow-through
Next 90 days
Measured vs baseline
With guided follow-through
Traceable to decisions
Trend
Risk and renewal dynamics over time.
Drivers
What’s moving the outcome.
At-Risk Accounts
Prioritized with context and lineage.
Guardhat
Renewal in 21 days • Risk: High
QuantumScape
Expansion intent • Risk: Medium
CATL
Support load spike • Risk: Low
Playbooks + Routing
Recommended actions with governance checks.
Escalate to exec sponsor
Attach decision trace + evidence
Auto-route playbook owner
Based on precedent + policy
Log feedback to Product
Turns learnings into precedent
Auto-routed escalations and playbooks
Route risks to the right owners with recommended next actions and governance checks.
Renewal and expansion intelligence
Identify growth opportunities and objections with verified market and product context.
Renewal Intelligence
Identify growth opportunities and objections with verified context
Renewal Opportunities
Growth opportunities with verified context
Guardhat
Expansion
QuantumScape
Renewal
CATL
Expansion
Renewal Pipeline
Accounts by renewal status
Low Risk
132 accounts
Medium Risk
34 accounts
High Risk
18 accounts
Supplier Risk Assessment
Real-time risk scoring across key suppliers
Bosch Automotive
Lead Time: 8-12 weeks
Continental AG
Lead Time: 12-16 weeks
Specialty Components Ltd
Lead Time: 20-24 weeks
Procurement Timeline
Critical path analysis for component delivery
Battery Pack Sourcing
Q2 2024 • 16 weeks lead time
Semiconductor Components
Q3 2024 • 24 weeks lead time
Interior Components
Q1 2024 • 8 weeks lead time
Renewal forecast you can act on
Simulate churn risk, save paths, and expansion motions before QBRs and renewal calls.
Renewal Forecast Simulation
Simulate churn risk, expansion paths, and next-best actions.
Next 90 days
Projected
Projected
With routing
Scenarios
Traceable assumptions, measurable outcomes.
Outcome
What changes if you run this play.
Feedback loops into the org
Turn customer learnings into structured inputs for Product, Marketing, and Engineering.
Feedback Loop Dashboard
Turn customer learnings into structured inputs for Product, Marketing, and Engineering
Feedback Routing
Customer learnings structured and routed to the right teams
Feature Request: Smart PPE Integration
Product
Pricing Objection Pattern
GTM
API Reliability Feedback
Engineering
Feedback Volume
Items by routing destination
Product Team
24 items
GTM Team
18 items
Engineering
12 items
Feedback Themes
Extracted themes from customer feedback
Integration Requests
24 mentions this month
Pricing Concerns
18 mentions this month
Performance Issues
12 mentions this month
Feedback Flow
How feedback moves through the organization
Customer Input
Support tickets, surveys, calls
Theme Extraction
AI-powered analysis and categorization
Team Routing
Product, GTM, Engineering
QBR-ready synthesis
Generate customer narratives tied to decisions, outcomes, and next-best actions.
Why it works
One view across signals and precedent
Unify usage, sentiment, and context - then automate follow-through with agents.
Unified Intelligence Layer
One view across support signals, product usage, and external market context.
Agents for Follow-Through
Automate summaries, routing, stakeholder updates, and CRM hygiene at scale.
Searchable Precedent
Ask how you handled a case last time and reuse the proven workflow.
Impact
Outcomes Success can measure
Lower churn
Address risk earlier with clearer context and faster coordination.
Faster time-to-resolution
Route escalations with playbooks and governance to shrink cycle time.
More expansion
Surface and activate growth opportunities with shared intelligence.
Better product feedback
Turn qualitative signals into structured, actionable inputs.